Best Car Transport Company in Australia - FAQ Section

How do I prepare my vehicle for transport?

• Preparing Your Vehicle for Transport

  • When preparing your vehicle for transport, you need to be aware that strict guidelines are enforced and we want to make sure that the impact on the customers is minimal. The information provided below will be of assistance to you in preparing for your vehicle for transport.

• Booking Paperwork

  • Please check your booking confirmation paperwork to ensure that all details are correct. Please contact us if they are not. The estimated delivery date provided on your booking confirmation has been calculated in business/ working days – (weekends and public holidays are excluded) and while every effort will be made to meet the estimated delivery date, sometimes conditions beyond our control impact the transport timing. In instances such as these we will contact you to advise you about the changes.

• How it Works

  • Door-to-Door Service
  • The day prior to your scheduled vehicle collection, the allocation team will contact you and provide you few hours window to collect your vehicle. Please make sure that you are available within this window. If you are not going to be available please appoint an agent (another person) to hand over your vehicle to the driver.
    On Collection Day, the driver will collect your vehicle and will complete the Vehicle Condition Report with you. Upon handing over the vehicle you (or your agent) agree that the Vehicle Condition Report is accepted as is by carrier receiving the vehicle.
    *Please note that accepting the vehicle confirms that the vehicle is received in good order and condition and/or in the same condition as when received for carriage.*
  • Depot-to-Depot Service
  • On Drop-off Day, you will hand over your vehicle to a the Customer Service Officer at one of the nominated Depots. They will complete the Vehicle Condition Report with you. If you are not able to deliver the vehicle to the depot personally, you are required to appoint an agent to do this for you.  Upon handing over the vehicle you (or your agent) agree that the Vehicle Condition Report is accepted as is by carrier receiving the vehicle.
    When your vehicle arrives into the Depot, you will be contacted by a Customer Service Officer to let you know that your vehicle has arrived and is available for collection. On Collection Day, please ensure you have your proof of identity (i.e. driver’s licence/passport) and your booking paperwork. Customer service person will then hand over the vehicle to you or your appointed agent.
    *Please note that accepting the vehicle confirms that the vehicle is received in good order and condition and/or in the same condition as when received for carriage.*
  • Combination Service (Door* to Depot / Depot to Door*)
  • These services are also available and work in exactly the same way as outlined above.
    *Where access and service is available.
    

• My vehicle is modified, is it okay to transport?

  • My vehicle is modified!
  • No issues, we can get your modified vehicle transported. The vehicle needs to have a clearance of at least 13cms at the lowest point.
    There is a price and transport time frame increase on modified vehicles due to only some of the trailers can safely transport your modified vehicle, making it a specialized transport movement!
    

• When can you transport my vehicle?

  • The depots are open only on weekdays, please ensure you bring your vehicle within business hours.
    Door collections are done during business hours, you will be given a window of time the day before collection / delivery, so you know the truck is coming to collect or deliver your vehicle! Someone must always be present to give the drivers the vehicle keys and sign the consignment terms & conditions!

• Is transporting my vehicle expensive?

  • No. Think of the time and money you are saving instead of driving the vehicle yourself.
    Call or email us for a quote and you will be surprised at how cheap and effective the vehicle transport is compared to you driving your vehicle!
    Think about the time you will save and you won't have to pay for expenses or accommodation along the way.

• Items Inside my vehicle

  • If you have booked your transport with items inside your car make sure that the items are below the window height. This is because automotive glass is built to take significant direct impact, but if the glass is hit or flexed on the edge of the glass it is more fragile. If your items are touching the window in transit this may happen, and the driver cannot control this and there is no insurance on items carried inside your vehicle or any damage that your items do to your vehicle. 
    Carrier will not accept flammable and dangerous items inside vehicles. Please see terms & conditions for further exclusions.

• How long will my car take to transport?

  • Car transport collection and delivery times depend on where you are transporting your vehicle to. It can also be impacted by road closures and conditions. If you choose to transport your car with us, we will keep you updated on your specific transit times so you know when your car will reach its destination.

• Can I have dangerous goods inside my vehicle?

  • No. Before you transport your vehicle remember to make sure there are no dangerous goods inside your vehicle. Goods such as flares, flammable gasses and liquids (BBQ gas bottles) ammunition, aerosols etc.

• Do I need to secure my vehicle louvres or rain shields?

  • Remember to secure your rear window louvre before you transport your vehicle. This is as the vehicles are sometimes transported on our carriers rear forwards. Parts such as rear window louvres are not designed to have the wind pushing the opposite way – sometimes making these items loose or sometimes break with the wind and environment. Secure these before transport so you loose the risk of it coming loose in your car transport!

• I have tape marks on my car! Why?

  • This is as the vehicles are sometimes transported on the carriers rear forwards. Parts such as rear window louvers, rain shields and side mirror caps are not designed to have the wind pushing the opposite way – sometimes making these items loose. Also with the vibration on the roads and the vehicles on our trailers these items can sometimes fall off.
    The drivers use tape to hold these items in place to protect your vehicle. Sometimes when the tape is on for a few days in the heat the tape can melt onto your vehicle making it a little difficult to come off. But don't worry it won't damage your car.
    To remove the tape residue we kindly ask that you use methylated spirits or eucalyptus oil. Rub this lightly with an old rag and the residue will come off. After this is done just hose down the area so the oil is not on your vehicle.
    If you have any further questions please don't hesitate to call our friendly team!

• Can I transport my vehicle with Items?

  • Want to transport your vehicle with items? Yes, you surely can. Make sure that your items are below the window height and not on or around the driver’s seat.
    Why? Because items can shake, rattle & roll in transit with the vibrations of the road, so having your items below the window height stops the items from hitting the windows and/or damaging the interior of your beautiful vehicle.
    The drivers also need to have room to get in and out of your car safely so make sure there is full range of motion for the driver’s seat.
    *Please note that items are priced on weight, if your items are higher than the quoted amount you will be charged accordingly. There is a weight limit on items and how much the carriers can carry so be sure to call our office for anything over 80kgs for an accurate quote and time frame.
    There is no insurance on items carried inside your vehicle* Please see terms & conditions for further exclusions.

• All the information you need about WA Quarantine!

  • Australia, it will be required to undergo a quarantine inspection. Check the following areas for Quarantine Risk Material (QRM). This includes items such as: plants, flowers, seeds, hay, soil, honey, insects, nuts, food scraps, fruit & vegetable packaging.
  • Seat Covers
  • Carpet / Mats
  • Boot and Spare Tyre
  • Engine – (engine oil and grease is not a quarantine risk)
  • Grill
  • Radiator core
  • Recess under wiper wells
  • Wheel Arches, Mud Flaps and Tyre Rims (particularly rear side)
  • Axles & Diffs
  • Spare tyres on 4WD’s (suspended underneath) Note: these are high risk areas q Water tanks
  • Steps & Running boards
  • Chassis rails and channels
  • Toolboxes and mounts
  • If your vehicle is quarantined you will be required to pay, to have your vehicle cleaned to a satisfactory standard for entry into WA and a $100 fee for re-inspection by a QWA officer before your vehicle can be released to you.
    For more information, please contact Easy Car Transport.